It appears that DirecTV is having problems with Comcast Sports Net (Channel 656) with people in Northern California who are not in the Sacramento Area. I had Channel 656 for the first three weeks it was on the DirecTV lineup.
However, for the last week I have continuously been getting "For ordering info call cust. serv. x721". Tonight I've had enough and called DirecTV again for an explanation. The customer service rep and I went through the normal checklist ("Is the receiver plugged into the phone line?", reset the receiver, and re-sent the authroization to the receivers). Finally, the customer service rep deactivated and reactivated my receivers. Alas, Channel 656 starts working!
I start changing to other channels and realized that I had all the sports channels! After logging in to my DirecTV account online, I found out why Channel 656 started working - the guy added the Sports Pack for $12 more a month to my account without my authorization! Immediately I called back to DirecTV and got another service rep who reversed the Sports Pack charge and deactivated the sports pack. Channel 656 immediately turned off, and I had to explain to her my problem.
She gave me the following explanation: DirecTV is having problems with the new Regional Sports networks. They are not getting broadcasted to all the customers who qualify to receive them. It is hit and miss - sometimes they work somtimes they don't. She said that they are actively working on trying to solve the problems with their satellites. One thing for certain - both customer service reps agree that I should be getting Channel 656 based on my Zip Code (95519).
Is anyone else in Northern California still having problems with receiving Comcast Sports Net on DirecTV?
However, for the last week I have continuously been getting "For ordering info call cust. serv. x721". Tonight I've had enough and called DirecTV again for an explanation. The customer service rep and I went through the normal checklist ("Is the receiver plugged into the phone line?", reset the receiver, and re-sent the authroization to the receivers). Finally, the customer service rep deactivated and reactivated my receivers. Alas, Channel 656 starts working!
I start changing to other channels and realized that I had all the sports channels! After logging in to my DirecTV account online, I found out why Channel 656 started working - the guy added the Sports Pack for $12 more a month to my account without my authorization! Immediately I called back to DirecTV and got another service rep who reversed the Sports Pack charge and deactivated the sports pack. Channel 656 immediately turned off, and I had to explain to her my problem.
She gave me the following explanation: DirecTV is having problems with the new Regional Sports networks. They are not getting broadcasted to all the customers who qualify to receive them. It is hit and miss - sometimes they work somtimes they don't. She said that they are actively working on trying to solve the problems with their satellites. One thing for certain - both customer service reps agree that I should be getting Channel 656 based on my Zip Code (95519).
Is anyone else in Northern California still having problems with receiving Comcast Sports Net on DirecTV?